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Comments about Teavana Tea Timer & Thermometer:
I purchased this tea timer along with more than $100 of tea while on vacation. When I returned home, I tried to set the timer and operate the thermometer but it was very complicated, even though I'm a tech-savvy person. I took the timer, (still in its box) to my local Tevanna for a demonstration but no one in the store was able to show me how to use it. When they didn't know how to operate it, I took it to a second Tevanna store and when they looked at it as though they had never seen it, I told them that I wanted to return it for a store credit. I was told that I needed a receipt for any return. Unfortunately, I lost the receipt but I told the salesperson that I could show her the charge on my online credit card statement. She said that "the system would not accept a return without a receipt." I asked to speak to the manager but she said the same. I just called the Tevanna corporate office. They said the same thing and then placed me on hold for over 15 min. when I asked to speak to a manager. No wonder Tevanna is going out of business with customer service like this! The item is from their store! Tevanna is written all over the box. I couldn't have purchased it anywhere else and it was unused and still in the box!! Very disappointed!