How do I place an order?
Find the item you want, select the quantity, and then click the "Add to Bag" button. When you've finished browsing and are ready to check out, go to your shopping bag at the top right corner of your screen and click "My Bag". Make sure all the products and quantities in your bag are correct and click the "Checkout Now" button to continue. We'll take you to a secured server where you'll enter and confirm your billing, shipping and payment information.
What if I want to buy a larger quantity of an item than the website currently allows?
You may call our Customer Service Team at 1-877-832-8262 for help placing a large order. Or you may place multiple orders directly on our website.
How do I see and manage what's in my bag?
To see and manage the contents of your bag, go to your shopping bag at the top right corner of your screen and click "My Bag".
What forms of payment does Teavana.com accept?
We accept the following forms of payment: Visa, MasterCard, American Express, Discover credit cards, Starbucks Card, and Teavana Card. We do not charge your credit card until your order is shipped.
How do I use a special offer/coupon code?
From time to time we may offer special discounts or promotions through unique promo codes. If you have a promo code, simply enter it in the Promo Code box during checkout. Your special offer/coupon will be applied to your purchase. If you have difficulty entering the code, or it does not apply the proper discount, please contact us or call our Customer Service Team toll-free at 1-877-832-8262.
Do I get my partner discount?
es. When you set up your account, you can enter your partner number in the appropriate box in the "My Details" section of your account home page. Feel free to add it now: go to My Account
Can I order a gift certificate?
Yes. It comes in the form of a Teavana Card Starbucks Card, which makes a wonderful gift. You can also send a Starbucks Card eGiftwhich will be delivered within 12 hours of ordering.
Will I be charged tax?
It depends on the address of the person receiving the item. We charge the sales tax as required by law based on the shipping destination. We'll only collect tax amounts required by law, which may include both merchandise and other services such as gift wrap and shipping.
How can I place an order by phone?
If you prefer to place your order by phone, please call us toll-free at 1-877-832-8262. Our Customer Service Team hours are Monday – Friday, 8:30am – 8 pm EST and Saturday, 10:00am to 6:00pm EST (Sorry we’re closed Sunday).
I live outside the United States. Can I still place an order?
To all of our international friends, we appreciate your interest in Teavana.com. We offer online shopping to our customers around the world; however, international shipping rates, duties and taxes will apply. To shop our Canadian site, you may use the country selector at the top right corner of your screen to get to that website and you must provide both billing and shipping addresses within that country.
- Log in to your Teavana.com account, select order history, then click on an order number.
- Refer to your shipping confirmation email for information about how to track your order
- Click Order Status at the bottom of every page of this website.
What if my order doesn’t show up on the order status page?
If your order doesn’t show up on the status page, don’t hesitate to connect with one of our customer service agents who will assist you in locating your order details. Please contact our Customer Service Team at firstname.lastname@example.org 1-877-832-8262. Our Customer Service Team hours are Monday – Friday, 8:30am – 8 pm EST and Saturday, 10:00am to 6:00pm EST (Closed Sunday).
How can I change information for a Teavana.com order that has already been submitted?
To make corrections to an order that has just been submitted, please contact Teavana at 1.877.832.8262 or email us at email@example.com.
How can I cancel my Teavana.com order?
Please contact our Customer Service Team Team as soon as possible firstname.lastname@example.org or call us toll-free at 1-877-832-8262. Our Customer Service Team hours are Monday – Friday, 8:30am – 8 pm EST and Saturday, 10:00am to 6:00pm EST (Sorry we’re closed Sunday). If we have already processed your order, we cannot cancel it. You can, however, return a product for a full refund according to our return policies.
If I see a price reduction on Teavana.com for an item I recently purchased from Teavana.com, can I receive a refund of the price difference?
If an item you purchased from Teavana.com is reduced in price on Teavana.com within 14 days of your order date, you may contact our Customer Service Team to receive a refund of the price difference. Price adjustments are done only on a per item basis and only once per item. This does not apply to discounted or free shipping offers, or general changes in the price of shipping. This does not apply to discounts that apply to an entire order (e.g., percent or monetary amount off your entire order promotions).
If deemed within this policy, the refund will be applied to the original payment method. Refunds to credit cards will be processed within 2 business days. Refunds to Starbucks or Teavana Cards will be processed within 3 business days. Once processed by Teavana, it will then generally take 3-5 days for funds to appear in the original payment account. Refunds for gift orders are refunded to a Teavana Card that is sent to the “ship to” address. Refunds made in the form of a Starbucks or Teavana Card will arrive 7-14 days after processing.