Shipping and Delivery
Working at Teavana
Can I ship my order using mulitple shipping methods??
Unfortunately, we do not offer this option. You will need to place seperatate orders if you wish to ship items using multiple shipping methods.
How do I place an order?
Find the item you want, select the quantity, and then click the "Add to Bag" button. When you've finished browsing and are ready to check out, go to your shopping bag at the top right corner of your screen and click "My Bag". Make sure all the products and quantities in your bag are correct and click the "Checkout Now" button to continue. We'll take you to a protected server where you'll enter and confirm your billing, shipping and payment information.
What if I want to buy a larger quantity of an item than the website currently allows?
You may call our Customer Service Team at 1-877-832-8262 for help placing a large order. Or you may place multiple orders directly on our website.
How do I see and manage what's in my bag?
To see and manage the contents of your bag, go to your shopping bag at the top right corner of your screen and click "My Bag".
What forms of payment does Teavana.com accept?
We accept the following forms of payment: Visa, MasterCard, American Express, Discover credit cards, Starbucks Card, and Teavana Card. We do not charge your credit card until your order is shipped.
How do I use a special offer/coupon code?
From time to time we may offer special discounts or promotions through unique promo codes. If you have a promo code, simply enter it in the Promo Code box during checkout. Your special offer/coupon will be applied to your purchase. If you have difficulty entering the code, or it does not apply the proper discount, please contact us or call our Customer Service Team toll-free at 1-877-832-8262.
Discounts not valid on Breville items, select Oprah products, gift cards, subscriptions, Tea of the Month program, packaging, applicable taxes or shipping & handling charges. Promotions for a percentage off do not apply to sale items. No adjustments on previous purchases. Merchandise quantities may be limited. Non-transferable. Offer subject to change, alteration, or termination by Teavana in its sole discretion at any time.
Do I get my partner discount?
Yes. When you set up your account, you can enter your Stabrucks partner number in the appropriate box in the "My Details" section of your account home page. Feel free to add it now: go to My Account. For Teavana partners, please work with your managers to get the correct ID.
Can I order a gift certificate?
Yes. It comes in the form of a Teavana Card, which makes a wonderful gift. You can also send a Teavana eGift Card which will be delivered within 12 hours of ordering. Expedited shipping is not valid on gift cards. Shop gift cards.
Will I be charged tax?
It depends on the address of the person receiving the item. We charge the sales tax as required by law based on the shipping destination. We'll only collect tax amounts required by law, which may include both merchandise and other services such as gift wrap and shipping.
How can I place an order by phone?
If you prefer to place your order by phone, please call us toll-free at 1-877-832-8262. Our Customer Service Team hours are Monday – Friday, 8:30am – 8 pm EST and Saturday, 10:00am to 6:00pm EST (Sorry we’re closed Sunday).
I live outside the United States. Can I still place an order?
To all of our international friends, we appreciate your interest in Teavana.com. We offer online shopping to our customers around the world; however, international shipping rates, duties and taxes will apply. To shop our Canadian site, you may use the country selector at the top right corner of your screen to get to that website and you must provide both billing and shipping addresses within that country.
- Log in to your Teavana.com account, select order history, then click on an order number.
- Refer to your shipping confirmation email for information about how to track your order
- Click Order Status at the bottom of every page of this website.
What if my order doesn’t show up on the order status page?
If your order doesn’t show up on the status page, don’t hesitate to connect with one of our customer service agents who will assist you in locating your order details. Please contact our Customer Service Team at email@example.com 1-877-832-8262. Our Customer Service Team hours are Monday – Friday, 8:30am – 8 pm EST and Saturday, 10:00am to 6:00pm EST (Closed Sunday).
How can I change information for a Teavana.com order that has already been submitted?
To make corrections to an order that has just been submitted, please contact Teavana at 1.877.832.8262 or email us at firstname.lastname@example.org.
How can I cancel my Teavana.com order?
Please contact our Customer Service Team Team as soon as possible at email@example.com or call us toll-free at 1-877-832-8262. Our Customer Service Team hours are Monday – Friday, 8:30am – 8 pm EST and Saturday, 10:00am to 6:00pm EST (Sorry we’re closed Sunday). If we have already processed your order, we cannot cancel it. You can, however, return a product for a full refund according to our return policies.
If I see a price reduction on Teavana.com for an item I recently purchased from Teavana.com, can I receive a refund of the price difference?
If an item you purchased from Teavana.com is reduced in price on Teavana.com within 14 days of your order date, you may contact our Customer Service Team to receive a refund of the price difference. Price adjustments are done only on a per item basis and only once per item. This does not apply to discounted or free shipping offers, or general changes in the price of shipping. This does not apply to discounts that apply to an entire order (e.g., percent or monetary amount off your entire order promotions).
If deemed within this policy, the refund will be applied to the original payment method. Refunds to credit cards will be processed within 2 business days. Refunds to Starbucks or Teavana Cards will be processed within 3 business days. Once processed by Teavana, it will then generally take 3-5 days for funds to appear in the original payment account. Refunds for gift orders are refunded to a Teavana Card that is sent to the “ship to” address. Refunds made in the form of a Starbucks or Teavana Card will arrive 7-14 days after processing.
How does the subscription program work?
You can sign up for recurring deliveries of select Teavana.com products, saving you the time and effort of logging on to place each order individually. The items you subscribe to will be delivered to your door at the interval you select. You can manage your subscriptions online, including scheduling deliveries and modifying your orders.
Which items can I subscribe to?
What is the Tea of the Month Program and how do I participate?
You can sign up for the Teavana Tea of the Month program and get tea delivered directly to your home each month. It typically includes a pure tea and a couple of blends that pair well with the pure tea and is painstakingly chosen by our tea experts each month for you to enjoy. For more detail on this program, visit our Tea of the Month page at Subscriptions.
When will my order ship?
Orders are shipped Monday through Friday, excluding legal holidays. View Shipping Options & Rates for more details. Teavana.com makes every effort to ship your order within twenty-four (24) hours of receiving it. We utilize different shipping carriers to provide you the best possible service.
What if I live in Alaska, Hawaii, Puerto Rico or other U.S. Territories?
We offer multiple shipping methods for packages being delivered to Alaska, Hawaii and Puerto Rico. In addition, we ship to certain other United States Territories and Protectorates, including Marshall Islands, U.S. Virgin Islands, Micronesia, Guam, American Samoa, Northern Mariana Islands, and Palau. Our Shipping Options & Rates page outlines our estimated shipping times and costs for the 50 United States, HI, AL, PR and A. However, delivery times may vary significantly from indicated times. Some locations may require higher shipping charges, and some services such as overnight delivery may not be available in all locations.
What if I have an APO or FPO address?
One shipping method is available to APO and FPO addresses at the prices listed on our Shipping Options & Rates page.Delivery times vary from what's indicated during checkout, and it typically takes up to 4–6 weeks for delivery. Some locations may require higher shipping charges, and some services such as overnight delivery may not be available in all locations.
What if I need my order tomorrow?
Special rush requests may be accommodated when possible. To place a special order request, please call us us toll-free at 1-877-832-8262. Our Customer Service Team hours are Monday – Friday, 8:30am – 8 pm EST and Saturday, 10:00am to 6:00pm EST (Sorry closed Sunday).
How do I track my order to know where it is in transit?
Every time you place an order, you'll receive an email from us notifying you of its status. The shipment confirmation email will include a link to track the shipment. You may also log into My Account and select order history, then click on an order number to view tracking information for that order. You may also select Order status at the bottom of every page of this website.
Can I choose the carrier for my shipment?
No. Teavana.com uses a variety of carrier services to deliver packages, including UPS and the U.S. Postal Service. The choice of carrier is determined by the level of service selected (Standard, 3-Day or Next Day), destination (shipping address), and the size of your order. We will select the best carrier to keep the shipping charges as low as possible while still maintaining the delivery expectations for the selected level of service. Once your order ships, the ship date, delivery method and other tracking details will be provided in your shipment confirmation email.
When available, what are the terms and conditions of Free Shipping Offers?
Free shipping may be available with certain offers and promotions. Free Shipping Offers apply to Standard Shipping within the continental United States (excluding Alaska and Hawaii), APO/FPO and Puerto Rico. Unfortunately other U.S. Territories and Protectorates are usually exempt from Free Shipping Offers. Your Free Shipping discount will appear on your receipt review page. Free Shipping Offers cannot be combined with other special offers, including affiliate site offers, rebates or miles. Terms are subject to change. Some products will be excluded from free shipping promotions, including Breville products, subscriptions, and gift cards.
How do I receive Free Shipping Offers and other promotions?
All orders of $50 or more* excluding tax qualify for free ground shipping, excluding some products and destinations. To get updates on new or limited time shipping promotions, sign up for the Teavana email .
How can I order my tea in the Teavana tin?
All teas are shipped in aroma-tight sealed 2-oz portions in our Teavana bags. The Teavana tins are sold separately. Please note that the stickers on the tea bags are removable and can easily be transferred to the tins.
How do I apply for a position?
Go to Careers and click on any of the links under 'Search career opportunities' that apply to your area of interest.
- Search for the location(s) of interest to you.
- Click on the title of the job you are interested in.
- Click on the “Apply Online” link in the bottom right corner of the job ad to submit your application.
Does Teavana offer internships?
We will be offering a limited number of summer internships in select business units every year. Students should check with their career services centers to see if Teavana and/or Starbucks are actively recruiting on their campus.
Why do I experience errors when trying to apply?
Our application system is compatible with versions 7 and 8 of Internet Explorer and version 3.5 of Firefox. If you are using any other browser or older versions, you may experience errors.
Do Your Research
- Visit a Teavana store or the “About Teavana” section of the website to learn more about the history and goals of the company as well as our teas and merchandise.
- Be familiar with behavioral-based interviews that ask questions to determine how you have handled situations in the past. Be specific in your answers, with real-life examples. Questions typically focus on key competencies relevant to the position you are interviewing for.
- Be prepared to answer what makes you want to be part of Teavana. Also, tell us what is important to you and what your career goals are.
- Have a cup of Teavana tea. Get familiar with our products.
- Research the team you are meeting with on LinkedIn so you know their background and experience.
Assess the Culture
- Make sure you visit locations to take in the environment and culture. Think about what excites you about what you see. Feel free to ask partners what they like about working for Teavana.
- Take a look at our Teavana Company Profile on LinkedIn and Teavana on Facebook, Pinterest, YouTube, Instagram and Twitter.
- Stay on point when answering questions and be careful not to ramble. Make sure you listen to the question fully to allow you to answer correctly.
- Don’t be nervous, be yourself. We want to get to know you.
- Gear your objective to Teavana and the specific position you are applying to.
- Stay on point when answering questions and be careful not to ramble. Make sure you listen to the question fully to allow you to answer correctly.
- Don’t be nervous, be yourself. We want to get to know you.
Simple is better. Include experience from the last 10 years, starting with most recent. Ensure dates are accurate.
- Include your education, relevant professional achievements or awards. Personal information should not be included.
- List accomplishments from your previous experiences. Highlight how you added value in your last role.
- Be concise.
- Spell check.
How do I join the Starbucks Rewards™ program? How does it work? Each time you visit a participating Starbucks®, Evolution Fresh™, or Teavana® store or shop online at store.starbucks.com or Teavana.com , and pay for your purchase with a registered card or Starbucks® app, you will earn 2 Stars per $1 spent on the purchase. As soon as you join the program, you are eligible for all Green Level benefits. If you collect 300 Stars within 12 months, you reach Gold status. See full list of member benefits.
There are 4 ways to join Starbucks Rewards and begin earning Stars:
Each time you visit a participating Starbucks®, Evolution Fresh™, or Teavana® store or shop online at store.starbucks.com or Teavana.com , and pay for your purchase with a registered card or Starbucks® app, you will earn 2 Stars per $1 spent on the purchase.
As soon as you join the program, you are eligible for all Green Level benefits. If you collect 300 Stars within 12 months, you reach Gold status. See full list of member benefits.
Do I need to sign up on the app or on the website? Is there a difference?
You can join the program on starbucks.com/rewards or through the Starbucks app. There is no difference in membership if you join through the app or online
Can more than one person share an account?
No. Sorry, a membership account and rewards within that account cannot be transferred to another account and cannot be shared with family members, friends or others at this time.
Can I use more than one Starbucks Card?
Yes, you can register more than one Starbucks or Teavana card to your Starbucks account and earn Stars for every purchase you make using one of the registered Starbucks Cards.
What is a Star and how do I earn one?
A Star is a way to keep track of your progress toward rewards and benefits earned as a member of the Starbucks Rewards program. There are a number of ways to earn Stars:
In-Store Transaction and Online:
Each time you pay for your purchase with a registered Starbucks Card or Starbucks app at a participating Starbucks®, Evolution Fresh™, or Teavana® store, or online at store.starbucks.com or Teavana.com, you will earn 2 Stars per $1 spent on the amount of your purchase that is accruable (eligible to earn Stars). See exclusions from Star accrual.
You can earn Bonus Stars through personalized offers, such as Star Dashes. Opt-in to email to receive these offers. The number of Bonus Stars offered varies by offer.
You can earn Stars when you purchase specially marked Starbucks products in your grocery store. The number of Bonus Stars depends on the product.
Customer Experience Survey:
From time to time, you may receive customer experience surveys from us. You can continue to earn Stars when you fill out a customer experience survey and will receive the Stars in your account within 3 days from submitting the completed survey. You can continue to track all of your Star activity online by logging in to your Starbucks account, or via the Starbucks app.
Are there any exclusions to what I can earn Stars on (non-accruable purchases)?
You cannot earn Stars on card-to-card transactions with your Starbucks Card (such as activations, reloads, transfers, or any other card-to-card transactions). In most stores, alcohol, taxes, tips, donations, and fees are also excluded and ineligible for Star accrual.
How many Stars will I earn when I buy something? Do I earn Stars for each item purchased?
You will earn 2 Stars per $1 spent on a registered Starbucks Card at participating Starbucks®, Teavana®, and Evolution Fresh™ stores, and online at store.starbucks.com or Teavana.com. Stars are not earned based on transactions or number of items in each transaction.
If I am earning 2 Stars per $1 spent, what will happen in the new program if I spend an uneven amount? Do I get credit for the change?
Yes, your change counts towards partial Stars. We’ll keep track of all your partial Stars and apply them to your total Stars.
For example, if you spend $6.20 (excluding tax, tips, alcohol or other exceptions), you will earn 12.4 Stars.
You can view your partial Stars in in your History in your Starbucks account online or in your Starbucks® app.
To see your latest Star balance, check History in your Starbucks app or log in to your Starbucks account online.
If I pay with my Starbucks app on my iPhone® or Android™ device, will I still earn Stars?
Yes, paying with the Starbucks app is the same as paying with your registered Starbucks Card.
Will I earn Stars if I pay with cash, credit or debit card instead of my registered Starbucks Card or Starbucks® app?
No. To earn Stars on your purchases, you must pay with your registered Starbucks®, Teavana® or Evolution Fresh™ Card. You can also earn Stars from purchases made using the Starbucks app for iPhone® and Android™. We cannot award Stars for purchases made with alternative methods of payment until the Starbucks Rewards Prepaid Card is available later in 2016.
What if I need to pay for my transaction partially with my registered Starbucks Card and partially with another form of payment – will I still earn Stars?
If you pay for your transaction partially with your registered Starbucks Card and partially with another form of payment (e.g. cash, debit/credit card, or unregistered Starbucks Card), the number of Stars you earn will be prorated based on the eligible purchase amount that was applied to your registered Starbucks Card.
Can I earn Stars at any Starbucks?
You can earn Stars at more than 12,000 participating Starbucks stores in the US, as well as at our partner stores—Evolution Fresh and Teavana, or online at store.starbucks.com and Teavana.com. This includes most Starbucks locations, or kiosks within grocery, or airports.
You can also earn Stars when you purchase specially marked Starbucks products in grocery aisles. Simply enter the Star Code online at starbucks.com/rewards to earn your Stars.
Can I earn Stars at Teavana® stores in the US and Canada and online at Teavana.com?
Yes. When you pay for your purchase at Teavana® stores in the US, Canada, and on Teavana.com using your registered Starbucks Card or Teavana Card, you will earn 2 Stars per $1 spent on your purchase
I just made a purchase at Starbucks or Teavana, but didn’t have a registered Starbucks Card or I wasn’t a member of Starbucks Rewards program yet. Can I still earn a Star?
No. Sorry, we can't retroactively award Stars for previous purchases at this time.
What is a Bonus Star?
Periodically, you may have the opportunity to earn Bonus Stars, generally through member-exclusive offers. Starbucks Rewards™ offers are often specific to our members' preferences so you may see offers with details that are tailored just for you.
For many offers, the Bonus Stars will appear in your account within 24 hours. However, there are some offers in which the Stars are not awarded until a later date. In addition, you may receive a Star Code via email that you have to redeem. Remember to check your email and spam filters to make sure you are receiving all of your emails from Starbucks.
Why did I not get my Bonus Star?
If you have not received a Bonus Star from an offer please check the following:
Did you receive an email with an offer directly from Starbucks?
Many Starbucks Rewards offers are personalized just for you. If you didn’t receive an email directly from Starbucks you likely were not eligible to participate to earn the Bonus Stars. If you are a Starbucks Rewards member you will receive your own personalized offers just for you from us by email or in your Starbucks® app.
Have you checked your email offer for the Star award date?
Please check the email you received to find the date the Stars were to be awarded to your account. For many offers the Stars will appear in your account within 24 hours. However, there are some offers where the Stars are not awarded until a later date. In addition, some offers will have a final step where you will receive an email with a Star Code that you have to enter into your account to redeem the Stars. Also, remember to check your email and spam filters to make sure you are receiving all of your emails from Starbucks.
Did the email instruct you to “opt in” to participate?
Please refer to the email offer you received. If there was a “Join Now” or “Activate Offer” link or button in your original email and you didn’t opt in by clicking on it, then you were not recognized as a participant in the offer and no Bonus Stars would have been awarded.
Did you meet the purchase qualifications for the offer?
Please check your History online or in the app to make sure the timing qualified you for the offer. For example, an offer might have been for a purchase made after 2 pm.
Note that for offers where you need to earn multiple Stars to qualify for Bonus Stars, only Stars earned from a purchase at a participating store will count towards the offer. Bonus Stars earned from other offers or surveys do not qualify. You can verify which type of earned Star you have in History.
Why can’t I earn Bonus Stars at all Starbucks® locations?
While you can earn Stars at nearly all Starbucks® locations, there are certain benefits that we can only offer at participating stores. This means most of our Bonus Star promotions can only be awarded for purchases made at participating locations. Specifically, most Starbucks® stores can provide Bonus Stars while Starbucks® store locations or kiosks within grocery, , or airports may be unable to extend this benefit.
What is a Star Code? How do I redeem a Star Code?
Star Codes are a way for Starbucks to deliver multiple Stars to a customer with just one code. The two most common ways to get a Star Code are by participating in member-exclusive offers you receive in email or by purchasing specially marked Starbucks® products in grocery stores.
If you've participated in and successfully completed an offer with Bonus Stars as the reward, note that the Bonus Stars may not be automatically added to your Starbucks account. Instead, you may receive a Star Code which you can redeem by entering it here to get the Bonus Stars. You can check the original email from us for the exact details of your offer. Remember to check your email and spam filters to make sure you are receiving all of your emails from Starbucks.
To redeem a Star Code, visit http://www.starbucks.com/card/rewards and enter in the Star Code in the appropriate field. Note that there is a limit of two (2) Star Code entries per day.
When I buy packaged coffee at Starbucks® stores or on store.com do I get a Star Code?
No. When you purchase your packaged coffee at participating Starbucks store locations, you will earn 2 Stars per $1, just like you do for other in-store purchases.
When do Star Codes on packaged coffee purchased in grocery stores expire?
Star Codes on specially marked Starbucks products at grocery stores expire one year after the best buy date on the package. You can redeem them at Starbucks.com/Card/Rewards.
How long can I continue to redeem Star Codes I earned from purchases on store.starbucks.com?
If you have Star Codes from online purchases made before the new Starbucks Rewards program launched on April 12, 2016, you can enter them at Starbucks.com/Card/Rewards until October 1, 2016. After the launch of the Starbucks Rewards program, any purchase made online with a registered Starbucks Card earns 2 Stars per $1 spent on the subtotal and there is no need for Star Codes.
How do I earn free rewards? How do I know when I have a free reward?
All members, Green and Gold, are eligible for Birthday rewards.
Gold members collect Stars for free food or drink rewards, called Star Rewards. When you have collected 125 Stars, you can redeem for a Star Reward. You can check your Star balance online or in your Starbucks app for iPhone® and Android™.
How and where do I redeem my Star Rewards?
After you collect 125 Stars, you can choose to redeem them for a free food or drink item (excluding alcoholic beverages and multi-serve items) at any time before they expire - either choose to redeem a reward in your mobile app when using Mobile Order & Pay, ask your barista when you are paying at a participating store or ask to redeem in Teavana Stores. Once your reward is redeemed, 125 Stars will be removed from your Star balance. You can continue to earn a free reward for every 125 Stars you accumulate. For example, if you have 250 reward Stars and have not redeemed your free reward, you are eligible to redeem two free rewards.
What is eligible for a Star Reward?
As a Gold member, you can redeem a Star Reward each time you collect 125 Stars, with your choice of:
Do my Stars or free rewards expire?
You can redeem for a free Star Reward each time you collect 125 Stars as a Gold member. However, Stars expire six months after they are earned on the first day of the month after a full six months. For example, if you earn 10 Stars on June 16 and 15 Stars on June 24, your total Star balance for the month—25 Stars—will expire on January 1. You can track upcoming Star expiration in History in your account online or in your Starbucks® app for iPhone® and Android™.
When you redeem Stars for a Star Reward, Starbucks will apply the oldest Stars in your Star balance toward your reward.
How do I redeem my free Birthday reward? Where can I redeem my free Birthday reward?
Your free Birthday reward will be automatically added to your account approximately two days before your birthday. It expires the day after your birthday. Just present your registered Starbucks Card or Starbucks® app to the barista at a participating store to redeem your reward.
If you have provided Starbucks with your email address, you will receive a reminder email that the reward is available—if you use the Starbucks® app, you will also be reminded that way. You can check your account online or look in the app to see your Birthday reward.
When you have a free Birthday reward, you are eligible for a free food or drink item at a participating Starbucks, Teavana, or Evolution Fresh store—almost anything on the menu is available to you:
Your Birthday reward email notification will also include a special promotional code for 15% off the retail price of a single item at store.starbucks.com. This code will expire 30 days after the Birthday reward email notification is issued and cannot be combined with other offers or discounts. Some restrictions may apply.
Will I be able to redeem my free rewards when I travel?
Members of the Starbucks Rewards program in the US, Canada and Puerto Rico will be able to redeem Star Rewards and Birthday rewards at participating stores when they travel within these markets. However, Star Reward redemption and Birthday reward redemption will not be available outside these markets.
Can I earn more than one Star Reward before I redeem? Is there a limit to how many Star Rewards I can have at any given time?
As a Gold member, you are eligible for a Star Reward for every 125 Stars you collect, but you do not have to redeem it right away and can continue to accumulate beyond 125 Stars. For example, you can have 250 Stars in your account and redeem them for two free rewards at the same time. Note that your Stars do expire, however, so be sure to redeem your Stars for rewards before that happens.
Do I get to choose when I can redeem my Star Reward? I like to choose something special and I don’t want to have to redeem my Stars for rewards when I don’t want to.
Yes. You are in control of your rewards and choose when to redeem! As a Gold member, you can redeem for your Star Reward as soon as you reach 125 Stars, or keep accumulating Stars beyond 125 Stars until you want to redeem. Note that your Stars do expire, so be sure to use your Stars for free rewards before they expire.
Can I use my Starbucks app to redeem my Star Reward?
Yes, the Starbucks app for iPhone® and Android™ works like your plastic Starbucks Card. Just tell the barista at a participating store that you’d like to redeem your reward and they will scan the barcode on your mobile device. You can also redeem your rewards using Mobile Order & Pay. After you redeem, 125 Stars will be deducted from your Star balance.
Do I need to have my registered Starbucks Card with me to redeem my Star Reward?
Yes. You must use a registered Starbucks Card or Starbucks app to redeem your reward. It does not have to be your Gold card, but it must be a Starbucks Card registered to your account.
Can I redeem my free reward at any Starbucks, Teavana and Evolution Fresh store?
Not all Starbucks® locations redeem free rewards. Company-operated stores are able to honor the rewards, but some kiosk locations (often those inside another facility like grocery stores) cannot. We hope to continue to increase the number of participating locations.
You can redeem your free reward at any Teavana or Evolution Fresh store.
What are my benefits as a Starbucks Rewards member?
Upon joining, you are at the Green Level of the Starbucks Rewards program and you will receive the following benefits:
Once you have earned 300 Stars in 12 months, you will achieve Gold status, which consists of the following benefits:
Do I have to use a personalized Gold card to receive Gold Level benefits?
No, you can use any Starbucks Card registered to your account or to the Starbucks app for iPhone® and Android™ to earn Stars for your purchases and store-level benefits.
Will my Starbucks Rewards level reset each year?
To maintain all benefits of the Green Level, you must earn at least one new Star during each consecutive 12-month period following your enrollment date. If you do not earn at least 300 new Stars in each consecutive 12-month period (reaching Gold status), your Stars will expire and your Star balance will automatically reset to zero.
To maintain the Gold Level, you must earn at least 300 new Stars during each consecutive 12-month period following the date you reached the Gold Level. If you do not earn 300 new Stars in 12 months, you will return to the Green Level of Starbucks Rewards and your Star balance will automatically reset to zero.
I didn’t requalify for Gold status but I had enough Stars in my account for a Star Reward. Did I lose them?
If you didn’t requalify for Gold, but you had more than 125 Stars in your account, a coupon for a free food or drink (redeemable for any food or drink eligible for a Star Reward) was loaded to your account. You can see it in your account online or on your Starbucks app, and you can redeem it by handing your registered Card or mobile app to the barista. It expires 30 days after it was loaded.
How do the free refills on brewed or iced coffee or tea work?
If you use your registered Starbucks Card to purchase a beverage and then present that same Starbucks Card, you can get refills of hot or iced brewed coffee or tea during the same store visit at participating Starbucks stores. Once you leave the store, your visit has ended and any subsequent coffee or tea refill thereafter would be considered a new purchase.
Why did I not get that promotional offer?
We want to provide you with promotions and offers that are personalized for your Starbucks experience. So the specifics of our offers, promotions and coupons vary by customer. While you may not receive a particular offer or promotion, there may be another offer that is personalized for you to take advantage of.
If you find that you aren't receiving promotional email messages and you would like to, see here to opt in to email.
How long does it take to receive my personalized Gold card once I reach Gold Level?
On average, it takes 4-6 weeks once reaching Gold status to receive your personalized Gold card, but Gold benefits begin the moment you achieve Gold status. You can use any registered Starbucks Card or Starbucks app for iPhone® and Android™ to receive your Gold Level benefits, you do not need your personalized Gold card to receive Gold Level benefits. We must have a valid mailing address on file prior to you reaching Gold status for Starbucks to be able to send your personalized Gold card. Be sure to keep your address up to date by logging in to your account so we know where to send your Gold card.
How do I maintain Gold status?
Once you qualify for Gold Level, you will be at that level for 12 months from the date you qualified. Earn 300 additional Stars before your anniversary date (the date you turned Gold) and you will continue to enjoy Gold benefits for another year.
As a Gold member, do I get to choose my Double-Star Day each month?
No, we surprise you with a different Double-Star Day each month. The day may occasionally be the same for all members, but generally it will be personalized. If you missed your Double-Star Day this month, be sure you’re opted in to email so you will get a heads-up when your Double-Star Day is next month.
Do I start receiving monthly Double-Star Day as soon as I become a Gold member?
It may take our system up to five weeks to recognize that you are eligible for a Double-Star Day that month. For example, if you achieved Gold status at the end of May, you may not be eligible for Double-Star Days until July. Make sure you are opted in to email so you get notification of your upcoming Double-Star Day as soon as you are eligible.
What is the Starbucks Rewards™ Refer-a-Friend program?
From time to time, there may be opportunities for you to refer a friend to join Starbucks Rewards™ as a new member. You may earn Bonus Stars for every eligible friend referral that join Starbucks Rewards™, opts in to receive email, and registers a Starbucks Card.
What if my Star balance doesn’t look right? How long does it take for Stars I’ve earned to appear?
If your Star balance doesn’t seem right, check History in your account online or in your Starbucks app. Note that Stars earned for purchases can take up to 24 hours to appear.
Why do I have a negative Star balance?
If your barista voided your purchase made with your registered Starbucks Card or Starbucks app due to an error within the same visit, Starbucks will deduct the Stars that you were awarded for that purchase, potentially resulting in a negative Star balance on your account.
Why do I receive refunds for my purchase onto Starbucks store credit cards?
If you return merchandise or packaged coffee, food and tea that you purchased with your registered Starbucks Card (original receipt or gift receipt required), you will get to keep the Stars that you earned on the purchase, but your funds will be returned to you on a Starbucks or Teavana store credit card. Starbucks or Teavana store credit cards may be used in any participating Starbucks, Teavana or Evolution Fresh store, but they are not Starbucks Cards. Therefore, they do not accrue Stars and cannot be registered or reloaded for additional value.
Are Starbucks store credit cards the same as Starbucks Cards?
No, if you received Starbucks store credit cards or Teavana store credit cards, they are not the same as Starbucks Card and Teavana Cards. Starbucks store credit cards and Teavana store credit cards are issued after a return was made, and money is refunded onto these cards. You will get to keep the Stars you originally earned with these purchases on your Starbucks Card. However, you will not be able to earn any more Stars by using these Starbucks store credit cards or Teavana store credit cards, and these cards cannot be registered or reloaded for additional value.
I have a Teavana or Evolution Fresh gift card. Can I register them with the Starbucks Rewards™ program?
Yes. You can register Teavana and Evolution Fresh Cards just like Starbucks Cards, and earn Stars on them on accruable purchases within Starbucks, Teavana and Evolution Fresh stores.
I don't have access to my old email address to receive the verification code. How can I update my email address?
Please email us or call 1-800 STARBUC (782-7282) so that a customer service representative can assist you.
How many Starbucks Cards can I register as part of the program?
You can register an unlimited number of cards to your Starbucks.com account, including seasonal cards, mini cards, eGifts, and your personalized Gold card. However, you may have only one account.
Can I track my progress in the program and see how many Stars I have until I reach the next level?
Yes — when you log into your account online at starbucks.com/account or in the Starbucks app, you will be able to see how many Stars you've earned, how many Stars you need to earn to reach the next level, all available rewards on your account, and your History.
How does Starbucks manage personal information?
Please read our Privacy Statement for details.
Will the use of any Starbucks Card registered to my account count toward my program benefits?
Yes. The use of any Starbucks Card registered to your account and the Starbucks app for iPhone® and Android™ will earn you Stars at participating stores, and enable you to enjoy the benefits associated with your membership level.
Does the Sterling Silver Starbucks Card or any Limited Edition Starbucks Card come with Starbucks Rewards™ membership and status?
No, The Sterling Silver Starbucks Card or any Limited Edition Starbucks Card does not come with a Starbucks Rewards membership. You must register it, just like any other Starbucks Card. You can then earn Stars on these registered cards toward Gold Level status and free rewards.
Will the Starbucks Rewards™ program ever change?
We may change the program at any time. If you have feedback about Starbucks Rewards™, please share it with us at www.mystarbucksidea.com.