Free standard shipping on all orders over $50 + FREE CHAI SAMPLE CODE: DELIGHT

Sign In / Your account

SHOPPING SIGN IN

Email *
*
Password *
*
Create a Shopping Account
Canada
EN |  FR

0
My Bag

You are using an unsupported version of Internet Explorer. Unsupported browsers can put your security at risk, are slow and don't work with some features of our site. For the best experience, we recommend upgrading to a modern browser.

Teavana.com Email
Sign Up and Save $10 Subscribe to save 10% on your next order.

Subscribe to our emails and save $10 off your next purchase of $30 or more at Teavana.com or in our stores. Be the first to hear about new products and exclusive offers. (some exclusions apply) Privacy Statement / Contact Us

My Starbucks Rewards


Earn Stars at participating Starbucks stores and at Starbucks Store online with purchases of At-Home coffee and tea products such as packaged coffee, Starbucks VIA® Ready Brew, Starbucks® K-Cup® Packs and Verismo® Pods, and Teavana tea tins. Also earn Stars with purchases of Tazo teas on Starbucks Store online.


Starbucks Store online customers can receive a maximum of 10 Stars per order. A unique Star Code will be included in your shipment confirmation email. Your Star code value will be equal to the number of qualifying products in this order. Star Codes expire six months after your order is shipped.


Enter the code at starbucks.com/entercode, sign in or sign up, and you're on your way to My Starbucks Rewards™ benefits like free food or free drinks at participating Starbucks® stores. Some restrictions apply. Visit starbucks.com/card/rewards for program details.


Also, My Starbucks Rewards™ members get a Star for each purchase made with a registered Starbucks® Card.

Can I ship my order using mulitple shipping methods??
Unfortunately, we do not offer this option.  You will need to place seperatate orders if you wish to ship items using multiple shipping methods.

How do I place an order?
Find the item you want, select the quantity, and then click the "Add to Bag" button. When you've finished browsing and are ready to check out, go to your shopping bag at the top right corner of your screen and click "My Bag". Make sure all the products and quantities in your bag are correct and click the "Checkout Now" button to continue. We'll take you to a protected server where you'll enter and confirm your billing, shipping and payment information.

Back to top
 

What if I want to buy a larger quantity of an item than the website currently allows?
You may call our Customer Service Team at 1-877-832-8262 for help placing a large order. Or you may place multiple orders directly on our website.

Back to top
 

How do I see and manage what's in my bag?
To see and manage the contents of your bag, go to your shopping bag at the top right corner of your screen and click "My Bag".

Back to top
 

What forms of payment does Teavana.com accept?
We accept the following forms of payment: Visa, MasterCard, American Express, Discover credit cards, Starbucks Card, and Teavana Card. We do not charge your credit card until your order is shipped.

Back to top
 

How do I use a special offer/coupon code?
From time to time we may offer special discounts or promotions through unique promo codes. If you have a promo code, simply enter it in the Promo Code box during checkout. Your special offer/coupon will be applied to your purchase. If you have difficulty entering the code, or it does not apply the proper discount, please contact us or call our Customer Service Team toll-free at 1-877-832-8262.

Back to top
 

Do I get my partner discount?
Yes. When you set up your account, you can enter your Stabrucks partner number in the appropriate box in the "My Details" section of your account home page. Feel free to add it now: go to My Account.  For Teavana partners, please work with your managers to get the correct ID.

Back to top
 

Can I order a gift certificate?
Yes. It comes in the form of a Teavana Card, which makes a wonderful gift. You can also send a Teavana eGift Card which will be delivered within 12 hours of ordering.  Shop gift cards.

Back to top
 

Will I be charged tax?
It depends on the address of the person receiving the item. We charge the sales tax as required by law based on the shipping destination. We'll only collect tax amounts required by law, which may include both merchandise and other services such as gift wrap and shipping.

Back to top
 

How can I place an order by phone?
If you prefer to place your order by phone, please call us toll-free at 1-877-832-8262. Our Customer Service Team hours are Monday – Friday, 8:30am – 8 pm EST and Saturday, 10:00am to 6:00pm EST (Sorry we’re closed Sunday).

Back to top
 

I live outside the United States. Can I still place an order?
To all of our international friends, we appreciate your interest in Teavana.com. We offer online shopping to our customers around the world; however, international shipping rates, duties and taxes will apply. To shop our Canadian site, you may use the country selector at the top right corner of your screen to get to that website and you must provide both billing and shipping addresses within that country.

 

Back to top
 

How can I check my Teavana.com order status?
You may check your order status in any of the following ways:

  1. Log in to your Teavana.com account, select order history, then click on an order number.
  2. Refer to your shipping confirmation email for information about how to track your order
  3. Click Order Status at the bottom of every page of this website.
     
If you need assistance with a recent Teavana.com order, please contact our Customer Service Team at shop@teavana.com or call us toll-free at 1-877-832-8262. Our Customer Service Team hours are Monday – Friday, 8:30am – 8 pm EST and Saturday, 10:00am to 6:00pm EST (Sorry we’re closed Sunday).

 

Back to top
 

What if my order doesn’t show up on the order status page?
If your order doesn’t show up on the status page, don’t hesitate to connect with one of our customer service agents who will assist you in locating your order details. Please contact our Customer Service Team at shop@teavana.com 1-877-832-8262. Our Customer Service Team hours are Monday – Friday, 8:30am – 8 pm EST and Saturday, 10:00am to 6:00pm EST (Closed Sunday).

Back to top
 

How can I change information for a Teavana.com order that has already been submitted?
To make corrections to an order that has just been submitted, please contact Teavana at 1.877.832.8262 or email us at shop@teavana.com.

Back to top
 

How can I cancel my Teavana.com order?
Please contact our Customer Service Team Team as soon as possible at shop@teavana.com or call us toll-free at 1-877-832-8262. Our Customer Service Team hours are Monday – Friday, 8:30am – 8 pm EST and Saturday, 10:00am to 6:00pm EST (Sorry we’re closed Sunday). If we have already processed your order, we cannot cancel it. You can, however, return a product for a full refund according to our return policies.

Back to top
 

If I see a price reduction on Teavana.com for an item I recently purchased from Teavana.com, can I receive a refund of the price difference?
If an item you purchased from Teavana.com is reduced in price on Teavana.com within 14 days of your order date, you may contact our Customer Service Team to receive a refund of the price difference. Price adjustments are done only on a per item basis and only once per item. This does not apply to discounted or free shipping offers, or general changes in the price of shipping. This does not apply to discounts that apply to an entire order (e.g., percent or monetary amount off your entire order promotions).

If deemed within this policy, the refund will be applied to the original payment method. Refunds to credit cards will be processed within 2 business days. Refunds to Starbucks or Teavana Cards will be processed within 3 business days. Once processed by Teavana, it will then generally take 3-5 days for funds to appear in the original payment account. Refunds for gift orders are refunded to a Teavana Card that is sent to the “ship to” address. Refunds made in the form of a Starbucks or Teavana Card will arrive 7-14 days after processing.

Back to top
 

How does the subscription program work?
You can sign up for recurring deliveries of select Teavana.com products, saving you the time and effort of logging on to place each order individually. The items you subscribe to will be delivered to your door at the interval you select. You can manage your subscriptions online, including scheduling deliveries and modifying your orders.

Back to top
 

Which items can I subscribe to?
Items that you can subscribe to have an "Add to Subscription" button on the item's individual page. Read the Terms of Use for our Subscription Program for more details on items eligible for subscription delivery.

Back to top
 

What is the Tea of the Month Program and how do I participate?
You can sign up for the Teavana Tea of the Month program and get tea delivered directly to your home each month. It typically includes a pure tea and a couple of blends that pair well with the pure tea and is painstakingly chosen by our tea experts each month for you to enjoy. For more detail on this program, visit our Tea of the Month page at Subscriptions.

Back to top

 

When will my order ship?
Orders are shipped Monday through Friday, excluding legal holidays. View Shipping Options & Rates for more details. Teavana.com makes every effort to ship your order within twenty-four (24) hours of receiving it. We utilize different shipping carriers to provide you the best possible service.

Back to top
 

What if I live in Alaska, Hawaii, Puerto Rico or other U.S. Territories?
We offer multiple shipping methods for packages being delivered to Alaska, Hawaii and Puerto Rico. In addition, we ship to certain other United States Territories and Protectorates, including Marshall Islands, U.S. Virgin Islands, Micronesia, Guam, American Samoa, Northern Mariana Islands, and Palau. Our Shipping Options & Rates page outlines our estimated shipping times and costs for the 50 United States, HI, AL, PR and A. However, delivery times may vary significantly from indicated times. Some locations may require higher shipping charges, and some services such as overnight delivery may not be available in all locations.

Back to top
 

What if I have an APO or FPO address?
One shipping method is available to APO and FPO addresses at the prices listed on our Shipping Options & Rates page.Delivery times vary from what's indicated during checkout, and it typically takes up to 4–6 weeks for delivery. Some locations may require higher shipping charges, and some services such as overnight delivery may not be available in all locations.

Back to top
 

What if I want to ship to a P.O. Box?
Sorry, but we do not ship to P.O. Boxes. We require a physical street address for delivery.

Back to top
 

What if I need my order tomorrow?
Special rush requests may be accommodated when possible. To place a special order request, please call us us toll-free at 1-877-832-8262. Our Customer Service Team hours are Monday – Friday, 8:30am – 8 pm EST and Saturday, 10:00am to 6:00pm EST (Sorry closed Sunday).

Back to top
 

How do I track my order to know where it is in transit?
Every time you place an order, you'll receive an email from us notifying you of its status. The shipment confirmation email will include a link to track the shipment. You may also log into My Account and select order history, then click on an order number to view tracking information for that order. You may also select Order status at the bottom of every page of this website.

Back to top
 

Can I choose the carrier for my shipment?
No. Teavana.com uses a variety of carrier services to deliver packages, including UPS and the U.S. Postal Service. The choice of carrier is determined by the level of service selected (Standard, 3-Day or Next Day), destination (shipping address), and the size of your order. We will select the best carrier to keep the shipping charges as low as possible while still maintaining the delivery expectations for the selected level of service. Once your order ships, the ship date, delivery method and other tracking details will be provided in your shipment confirmation email.

Back to top
 

When available, what are the terms and conditions of Free Shipping Offers?
Free shipping may be available with certain offers and promotions. Free Shipping Offers apply to Standard Shipping within the continental United States (excluding Alaska and Hawaii), APO/FPO and Puerto Rico. Unfortunately other U.S. Territories and Protectorates are usually exempt from Free Shipping Offers. Your Free Shipping discount will appear on your receipt review page. Free Shipping Offers cannot be combined with other special offers, including affiliate site offers, rebates or miles. Terms are subject to change. Some products will be excluded from free shipping promotions, including Breville products, subscriptions, and gift cards.

Back to top
 

How do I receive Free Shipping Offers and other promotions?
All orders of $50 or more* excluding tax qualify for free ground shipping, excluding some products and destinations. To get updates on new or limited time shipping promotions, sign up for the Teavana email .

 

How can I order my tea in the Teavana tin?
All teas are shipped in aroma-tight sealed 2-oz portions in our Teavana bags. The Teavana tins are sold separately. Please note that the stickers on the tea bags are removable and can easily be transferred to the tins.
 

How is the tea packaged?
All teas are shipped in aroma-tight sealed 2-oz portions in our Teavana bags. The bags are re-sealable.
 

How can I order teas to be mixed together?
Since all teas are individually packed we are unable to do this, but you can mix them yourself once the tea arrives.
 

How do I apply for a position?
Go to
Careers and click on any of the links under 'Search career opportunities' that apply to your area of interest.

  • Search for the location(s) of interest to you.
  • Click on the title of the job you are interested in.
  • Click on the “Apply Online” link in the bottom right corner of the job ad to submit your application.

Back to top
 


How can I obtain a forgotten login and/or password?
Your login is the email address you used to apply. To have your password resent, click on the link beside "Can't remember your password."

Back to top
 

How old do I have to be to work at Teavana?
To work for Teavana you must be at least 18 years old.

Back to top
 

Does Teavana offer internships?
We will be offering a limited number of summer internships in select business units every year. Students should check with their career services centers to see if Teavana and/or Starbucks are actively recruiting on their campus.

Back to top
 

How do I update my information in my application?
You can access your profile and make changes as needed and your information will update immediately.

Back to top
 

What should I do if I don’t see a particular position for which I am interested?
Visit the Career Center regularly for updated job postings.

Back to top
 

Why do I experience errors when trying to apply?
Our application system is compatible with versions 7 and 8 of Internet Explorer and version 3.5 of Firefox. If you are using any other browser or older versions, you may experience errors.

Back to top
 

Interview Tips:

Do Your Research

  • Visit a Teavana store or the “About Teavana” section of the website to learn more about the history and goals of the company as well as our teas and merchandise.
  • Be familiar with behavioral-based interviews that ask questions to determine how you have handled situations in the past. Be specific in your answers, with real-life examples. Questions typically focus on key competencies relevant to the position you are interviewing for.
  • Be prepared to answer what makes you want to be part of Teavana. Also, tell us what is important to you and what your career goals are.
  • Have a cup of Teavana tea. Get familiar with our products.
  • Research the team you are meeting with on LinkedIn so you know their background and experience.

 

Assess the Culture

 

Relax

  • Stay on point when answering questions and be careful not to ramble. Make sure you listen to the question fully to allow you to answer correctly.
  • Don’t be nervous, be yourself. We want to get to know you.

 

Resume Tips

  • Gear your objective to Teavana and the specific position you are applying to.
  • Stay on point when answering questions and be careful not to ramble. Make sure you listen to the question fully to allow you to answer correctly.
  • Don’t be nervous, be yourself. We want to get to know you.
    Simple is better. Include experience from the last 10 years, starting with most recent. Ensure dates are accurate.
  • Include your education, relevant professional achievements or awards. Personal information should not be included.
  • List accomplishments from your previous experiences. Highlight how you added value in your last role.
  • Be concise.
  • Spell check.