Frequently Asked Questions (FAQ)

Returns & Exchanges

How can I return or exchange an item that I purchased?
Your satisfaction is very important to us. We will accept returns or exchanges on any regular priced item ordered within 90 days. You can return them via mail or to your local store. If you have any questions or concerns, please call our Customer Service toll-free number at 1.877.832.8262 or email us at If you return items to a store, be sure to take your packing slip with you. Mail returns should be sent to:
Teavana Returns Processing Center
500 Long Beach Blvd
Stratford, CT 06615

How can I return or exchange an item given to me as a gift?
You can return it via mail or at your nearest store if you have the packing slip that ships with the order. If you do not have the packing slip, please call us at 1.877.832.8262 or email us at and we will help you.

How can return or exchange a defective item?
All defective items are exchangeable and must be accompanied by a receipt of purchase made within 90 days.

How can I order something that is not available online or in a store?
You can call our toll-free Customer Service number at 1.877.832.8262 or email us at to check the availability of any Teavana item.

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Shipping/Delivery Information

How much does shipping cost?
Shipping is FREE for orders over $50.00 inside the U.S. and Canada.
Click here for complete shipping rates

What delivery service do you use for shipping?
UPS delivery is the primary delivery service for Teavana. We also offer delivery service with U.S.P.S. (United States Postal Service).

Do you ship International?
Yes. We ship International through U.S.P.S. Shipping rates start at $6.25 depending on destination and weight of your order.

Can you ship to P.O. Boxes and Military addresses?
Yes. We ship to P.O. Boxes and military addresses through U.S.P.S.

Do you offer gift wrapping?
Gift wrapping is available for all orders and may be selected during checkout for a minimal fee. Gift cards are complimentary.

How can I order my tea in the Teavana tin?
All teas are shipped in aroma-tight sealed 2-oz portions in our Teavana bags. The Teavana tins are sold separately. Please note that the stickers on the tea bags are removable and can easily be transferred to the tins.

How is the tea packaged?
All teas are shipped in aroma-tight sealed 2-oz portions in our Teavana bags. The bags are equipped with a zip lock for easy re-sealing.

How can I order teas to be mixed together?
Since all teas are individually packed we are unable to do this, but you can mix them yourself once the tea arrives.

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Online Ordering

How can I cancel or modify an order placed online?
Unless the order has already been processed, you may cancel or modify your online order by calling us at 1.877.832.8262 or emailing us at

Where can I view orders placed online?
If you placed the order while logged in your Teavana user account, order history can be found at You may also get order information by calling us at 1.877.832.8262 or emailing us at

When and how do I clear my browser cookies?
If you're having problems placing an order online, many times you just may need to clear your browser cookies. Go to WikiHow to find out how to clear your browser cookies by clicking this link:'s-Cookies

How can change information on an online order that has been submitted?
To make corrections to an order that has already been submitted, please contact Teavana at 1.877.832.8262 or email us at

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Discounts & Promotions

Do you offer discounts or coupons?
Teavana offers a 10% discount off one pound of tea or more, 15% off two pounds or more, and 20% off five pounds or more of tea. You can mix teas and still receive the discount.

Are there any exceptions to discounts or coupons?
Discounts from coupon codes are only applied to non-sale and non-discounted teas and products. Gift Cards cannot be discounted. Small appliances (ie. Breville items) cannot be discounted. Threshold for discount must be of ONLY non-sale and non-discounted teas and products. Coupons and discounts cannot be combined.

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Gift Cards & Loyalty Program

Will Gift Cards work in stores and online?
Yes, our new gift cards will work online and in stores. However old gift cards (cream colored background) can only be used in stores. And our old gift certificates can only be used online. If you would like to switch your old certificate/card for a new one, please call toll-free 1-877-TEAVANA. Please note that gift cards are not discounted and are excluded from any discounts offered. However, we do ship gift card orders free via USPS mail. Gift cards are also not returnable or redeemable for cash.

I have a Teavana gift card. Can I register it with the My Starbucks Rewards™ program?
Teavana Cards issued before April 15, 2013 are not eligible for the program. However, they can be exchanged at a store to transfer the balance to a new Starbucks branded Teavana Card, which can be registered at Learn more about Teavana and My Starbucks Rewards™:

Where can I use my new Teavana Card?
New Teavana cards with the 16 digits on the back and a Starbucks copyright printed at the bottom can be used anywhere that Starbucks Cards are accepted. For example, you may use your new Teavana Card in participating Teavana® retail stores, in participating Starbucks® retail stores, and and other retail stores that accept the Starbucks Card such as Evolution Fresh™ retail stores.

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Tea & Product Information

How many calories and carbohydrates are in your teas?
It is extremely difficult to pinpoint the nutritional facts on tea since it is a natural product, like a fruit or vegetable. Calories and carbohydrates cannot be calculated due to the minuscule amount found in tea leaves. Without milk or sugar added to tea, tea contains very little calories (usually under 5 calories per cup).

What is rock sugar?
Rock sugar is pure beet sugar that is crystallized through a specific heating and cooling process that originated in Germany. This process allows large sugar crystals to form. Rock sugar is less refined and tends to be milder than granulated sugar, causing a more subtle flavor and enhancing the nuances of a fine cup of tea.
The rock sugar will sweeten your tea without altering it. 

What type of plastic is used in your tea makers?
Our manufacturer is focused on providing the finest quality TeaMakers and Tea Steepers to support the fine quality teas and a healthy Teavana lifestyle. We are constantly evaluating the products we carry and wish to provide our guests with the highest quality products to promote health, wisdom and happiness.

Our Perfect TeaMakers and Easy Tea Steeper are made primarily of food-grade polycarbonate that contains no Bisphenol A (BPA). The use of polycarbonate plastic for food contact applications continues to be recognized as safe by the U.S. Food and Drug Administration, the European Commission Scientific Committee on Food, the United Kingdom Food Standards Agency, the Japan Ministry for Health and Welfare and other regulatory authorities worldwide.

The Perfect TeaMaker and Easy Tea Steeper can be recycled under plastics recycling symbol 7. Recycling symbol #7 is a "catch all" category of plastics that includes plastic blends and even plastics made from plants that are compostable. Recent news stories have stated that all #7 plastics should be considered bad, however that is simply not the case because #7 refers to such a wide variety of plastics. There are metal components on the Perfect TeaMaker that must be disassembled before recycling. The metal components can also be recycled.

How do I care for a Cast Iron Teapot?
Before first use: Using mild soap, wash the inside (do not wash outside) with hot water and a soft sponge. Dry inside thoroughly, allow outside to air dry.

After each use, simply rinse with hot water and towel dry the inside of the teapot, allowing the outside to air dry. After toweling dry, let each piece air-dry separately to prevent rusting. Reassemble pot when completely dry.

A natural mineral layer (a patina) will gradually develop on the inside of the pot: this is beneficial for health and flavor.

Avoid contact with salt and oil, as they will damage the finish on the outside of the pot. If oil mars the pot, it cannot be removed.

We recommend, when using a Cast Iron teapot, not to place it directly on the stove. Even though it is made from cast iron, it is also hand-crafted and has been painted and coated with enamel. Putting your cast iron directly on the stove will damage your teapot. Not for use in microwave or conventional ovens.

When cleaning your teapot it is also important to wash with mild soap and hot water (no scrubbing) and allow your teapot to air dry; infuser and lid separately. Do not allow water or wet leaves to sit in teapot overnight. Never soak the pot in water or put in the dishwasher.

How long does tea last?
Tea will last 2-3 weeks outside of an air-tight canister. In a tin canister, your tea can last up to a year.

How much tea will your Teavana tin canisters hold?
Teavana carries tin canisters in 6oz., 8oz., and 16oz/1lb sizes. These sizes are approximate, since some teas are lighter or bulkier than others.

How do I make tea using the Cast Iron Teapots?
Boil your water to recommended temperature. Then add your tea leaves to your strainer inside your teapot. When your water is finished, pour you water into your teapot covering your tea leaves. Let your tea brew for recommend time, and then remove your strainer with your leaves. Your tea is ready to serve.

What is the Tea of the Month Club?
Our Tea of the Month Clubs enable you to receive new teas every month for a six or twelve month timeframe. It makes a great way to try new teas throughout the year. Shop our Tea of the Month Clubs.

Can you choose the teas for your Tea of the Month Club membership?
No. Tea of the Month teas are pre-selected.

Do your teas contain Gluten?
All Teavana teas are now gluten-free.

How do I make iced tea?
Ice tea is made in a very similar way to hot tea. However, you should double the amount of tea used as well as the amount of sweetener. If it is an herbal tea, also steep it for twice as long (other teas should not be steeped longer). Simply pour your tea over ice once it is done steeping.

How much tea do you get for the price listed?
Prices reflect 2oz. of tea, however you can choose to purchase in 4oz or 8oz sizes as well.

Are your teas Kosher?
Teavana teas are not certified kosher.

How much will 2oz. of tea make?
2 oz. of tea will brew between 25-30 8oz cups of tea, unless otherwise noted.

How is the tea packaged?
All teas are shipped in aroma-tight sealed 2-oz portions in our Teavana bags. The bags are equipped with a zip lock for easy re-sealing.

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Company Information

Do you offer Franchising?
Teavana does not offer franchises.

How can I suggest a location for a new store?
For suggestions and comments, please email

Do you offer wholesale?
No, Teavana does not offer wholesale.

Does Teavana make charitable donations?
Teavana focuses its charitable efforts on two international and national causes. On an international level, Teavana donates a percentage of profits from tea sold annually to CARE® through our EquaTradeTM program to benefit the indigenous people in the countries where our teas are grown. On a national level, we partner with Simon Youth Foundation which helps at-risk kids in Simon mall communities nationwide. Simon Youth Foundation assists these kids to earn their high school diplomas, and fulfill their dreams of going to college by creating scholarships.

For more information on these worthwhile causes please visit them on the web:

CARE International
Simon Youth Foundation

Due to these efforts, we are not able to participate in additional charitable donations or requests.