Looking for help?

- Our Satisfaction Guarantee (Return Policy)
- Ordering
- Payment Options
- Pricing
- Shipping Rates & Policies
- International Shipping Rates & Policies
- Contact Us
 

FAQs:

Frequently Asked Questions
 

Satisfaction Guarantee

We want you to be happy! You can return unused items within 30 days with a receipt. If you do not have your receipt you may give us your order number, name and address. If the order has an error that is caused by us we will refund the return shipping cost.
 
Merchandise items returned must be in like new condition, unless damaged by shipping.
 
Return Policy: Items maybe returned or exchanged within 30 days with receipt. Since tea, honey, and sugar are food items, they are non-returnable.
 
Orders should be returned to:
Tea Distribution Center
ATTN: Returns Dept.
500 Long Beach Blvd.
Stratford, CT 06615
1-877-374-6583
 
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Ordering:

You may place an order at http://www.teavana.com or by calling 1-877-DRINKTEA (877-374-6583). You also may purchase any item at a store in your area. See our location map for the nearest store. Customer Service Reps are available Mon-Fri from 9am to 5pm EST.

Follow these three steps:
1. Pick an item, pick recipient from the "send to" button:
2. Click on "add to cart"
3. Click on the "check out" button
You may update the cart contents at any time.
 
You will receive an order confirmation email with your order number.
 

Payment Options:

We currently accept Visa, Mastercard, Discover and American Express. The information is encrypted and secure, you may also give this information
via telephone.
 
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Pricing:

We try to make sure every item has the correct pricing. In some circumstances we may have the incorrect price posted, if the correct price is lower you will
get that, if the correct price is higher we will contact you before charging the card.
 
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Shipping Rates & Policies

It is of utmost importance to us that your Teavana orders are shipped promptly and with care. Typically, orders placed by 12:00 Noon Eastern Standard Time will be shipped the same business day. Please refer to the following chart shows for shipping options and associated rates.
FREE ground shipping for orders over $50.00 applies to orders shipping to one address within the Continental U.S. For orders with multiple ship-to addresses, a shipping fee of $4.75 will be applied per shipping address.

Method of Shipping	Order Total
	Under $50	$50 & Over
UPS Standard Shipping*	$4.75	FREE
USPS Priority Shipping**	$5.50	FREE
UPS Expedited (Air) Shipping*	$13.95	$13.95
UPS Overnight Shipping*	Calculated by weight	Displayed on checkout
Air Parcel Post: Canada	$7.95	$7.95
All other International locations	(see below)

 
* Continental U.S. only
** Priority shipping rates cover all USA and the following: American Samoa (AS), Federated States of Micronesia (FM), Guam (GU), Northern Mariana Islands (MP), Palau (PM), Puerto Rico (PR), Virgin Islands (VI).
 
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International Shipping Rates & Policies

1. International orders of tea only
International orders of tea only are shipped via International Air Parcel Post. Please refer to the following chart for international shipping rates. The appropriate rate will be displayed during your checkout process. All orders will be confirmed via e-mail.
 
Shipping Rates International orders of tea only (Air Parcel Post)

Weight Not Over	Mexico	Western Hemisphere*	Europe	Asia & Africa	Pacific Rim
1 lb.	$6.25	$7.95	$9.95	$12.95	$14.95
2 lb.	$8.95	$10.95	$16.95	$20.95	$23.95
3 lb.	$13.95	$13.95	$21.95	$25.95	$29.95
4 lb.	$15.95	$16.95	$26.95	$29.45	$37.95

 
* other than USA, Canada and Mexico
 
2. International orders that include accessories and other non-tea items:
Since the exact shipping charge for these orders depends on many factors, such as weight, measure, contents etc., the shipping charges will be quoted via e-mail once the order was reviewed. Typically we will quote both Air and Surface shipping rates along with the approximate shipping time. We will not charge your credit card or ship your order unless we received an answer back from you, authorizing the charge.
 
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